Refund policy

14-Day Returns

We accept returns on unused items in their original condition and packaging within 14 days of delivery. Return shipping postage is the responsibility of the customer. Once inspected and approved, a full refund for the item will be issued to your original payment method (original shipping fees are non-refundable).

Damaged or Defective on Arrival (3-Day Window)

If your bag arrives with transit damage or an out-of-the-box defect (such as a broken zipper or separated stitching), please contact us within 3 days of delivery with photos of the issue. We will arrange a free replacement right away.

1-Year Limited Craftsmanship Warranty

We cover structural and hardware failures—including zipper tracks, seam detachment, or broken metal hardware—for up to 1 year from purchase.

• What is not covered: Normal cosmetic wear-and-tear, surface scratches, stains/liquid spills, and damage resulting from overloading or improper cleaning.

• Resolution: For qualifying warranty claims, we work with you directly to determine the best remedy, which may include reimbursing a local repair, providing replacement components, or sending a replacement unit.

Order Cancellations

Orders can be cancelled directly through your confirmation page within 15 minutes of purchase. After this window, orders enter our fulfillment queue and cannot be cancelled, but they may be returned under our 14-day policy once received.

Contact Us

To start a return, report shipping damage, or initiate a warranty claim, please email nomadeliving@gmail.com with your order number and clear photos of the issue.